Leverage the potential of concealed data from various customer interaction channels by employing Antalk, an automated analysis solution.
Reliable and secure storage system. Powerful tools for audio management.
Allows supervisors and contact center managers to address issues in a easy way.
Automatically transcribe voice interactions into text through the utilization of the advance Speech-to-Text engine.
Generation of performance reports and statistics that enable data-driven decision making.
Categorization, analysis, and detection of data based on business rules and specific use cases.
Integration with other systems and tools to facilitate automation and operational efficiency.
Traditionally, quality control for telephones interactions and sales have relied on manual methods, resulting in sluggishness, high costs ad absence of precission, objectivity and processing speed that automated systems offer. This is why automated systems are of great assistance in the daily work auditors, providing efficiency and accuracy to the process.
Nowadays, the majority of companies interact with their customers primarly through messaging systems and other text-based channels; however; they have yet to fully leverage (edge) the potential of this valuable information.
Antalk can help as a motivation in extracting the maximum value from those interactions between customers and employees, therefore facilitating superior conversation managment
Enables sales teams to ensure quality of service, improve individual and process efficiency, increase conversions, and identify new opportunities.
Enables ensuring a consistent and high-quality service experience, increasing customer satisfaction, and improving both service and agent performance.
CX, Product, Marketing, or HR teams can also identify trends, external and internal needs, opportunities and areas for improvement. This allows them to refine and strengthen the experiences of both customers and employees.
The capture module of Antalk allows you to obtain all the conversational data, whether by importing audio recordings or through API integrations for written interactions with customers.
When dealing with imported audio files, Antalk's adaptable speech to text (STT) engine efforlessly transcribes speech interaction into written text. Following this process, all textual data is prepared for comprehensive analysis.
By detecting patterns and irregularities, supervisors can quickly address issues and take corrective actions in real-time to improve agent performance and customer satisfaction.
The Machine Learning Suite automates the analysis, detection, and categorization of data that arises in interactions, employing semantic and sentiment analysis to understand customer intent and satisfaction. Additionally, it looks for patterns to make predictions and recommendations.
Detailed reports and performance statistics to identify improvement opportunities and take actions that strengthen service quality, increase customer satisfaction, and drive business growth.
Discover how Antalk Conversational Intelligence can help you reduce costs and increase sales by reducing the risk of misunderstandings, improving trust, and enhancing customer satisfaction.
