Don't leave anything to chance!
Evaluate and improve the quality of your customer service with our recording system.
Recordings allows you to identify and resolve issues related to customer service while improving advisor performance.
Record audio and screen provides a clear and reliable registration of customer interactions, avoiding misunderstandings and resolving conflicts.
Listen carefully to your customer opinions, experiences, and expectations, then act accordingly.
Evaluate customer interactions to identify trends and areas for improvement in your company's products and services.
The system records the conversation and all the interactions your advisor makes on their computer during the interaction, allowing you to easily locate and analyze it later.
Record virtual and in-person interactions between your advisors and customers. Recordings can be audio-only or audio-video. The conversation is obtained through a microphone connected to the advisor's PC, and the video by capturing the screen during the interaction. You can plan the recordings or do them spontaneously, recording only those you consider relevant.
All your recordings in one place!
Each recording is associated with attributes that allow management, evaluation, and subsequent monitoring, (such as date and time of interaction, customer, customer type, interaction type, advisor, supervisor, management, call center, region, and so on)
Recording interactions based on plans or campaigns!
Visualize and configure recording plans by branch, process, or agent for a certain period of time.
Automatic generation of recording plans
You can define monthly monitoring goals per advisor and generate plans automatically and uniformly for all call centers and advisors.
