Every conversation with a customer is a source of business intelligence. Antalk reads 100% and turns it into sales, operations, quality, and compliance decisions.
Interactions monitored today
Manual analysis is expensive, slow, and biased. You choose what to listen to, and what is not heard does not exist.
Of the customers who left, they mentioned poor service
But only 4% reported it formally. The remaining 63% left silently—and no one knew until it was too late.
Customers return with the same unresolved problem
The average First Contact Resolution in LATAM telco is 65-72%. Each repeated contact costs between USD 20-35.
From conversation to actionable data, in four automatic steps.
The integrated AI that does the work
Analyzes and evaluates every interaction between advisors and clients: no sampling, no surveys, with a single criterion.
Scored evaluations
Identification and greeting
Needs discovery
Identity validation
Personalization of the offer
Handling objections
Clarity in billing and contract
Closing and resolving
Open analysis
Estimated NPS
Automatic summary
Reason/classification of the contact
Product offered or managed
Handling complaints and claims
Detected operational issues
100% of conversations, including noisy in-person environments.
Interactions evaluated against customer criteria. Objective scoring, no subjectivity.
Customer satisfaction at every moment, no surveys.
Score, ranking, and compliance in real time.
Complete results ready to use in any process.
Immediate activation on existing recordings.
"Unconsented
insurance charge"
In the pilot, Antalk automatically detected that “unconsented insurance charge” was a recurring topic in the conversations. The client was unaware. There was no report. It was only in the recordings – which no one had listened to.
A pilot of 500 real interactions from your operation, free and without commitment.
The first insights, in days.
