Aloha Video Assistance

Virtual appointment management and queues solution for remote assistance through video calls

Delivers a fast and simple user experience through the most used messaging app

Why Aloha Video Assistance?

Save costs and increase sales

Main Features

Offer your clients the best experience with Virtual Assistance!

Virtual queue, mobile ticket & notifications

Customers enter a virtual queue, receive a digital ticket, and status notifications on their mobile.

Audio, video, and live chat calls

They can contact each other through their preferred channels and exchange them.

Shared elements

Customers and agents can share files and links through live chat.

Screen Sharing

Allows customers and agents to share any content on their screen.

Co-Browsing

Customers and agents can safely and collaboratively navigate the entire web together.

Audio and video recording

To improve assistance, calls can be recorded for further analysis.

Use cases

Your clients are remotely assisted through video calls no matter where they are

Inside the branch

Customers request remote assistance through video call inside the store. Ideal for retailers or self-service in ATM-Banking.

Outside the store

Users schedule a virtual appointment in advance for remote assistance on the day and time that suits them.

In the Web shop

The client connects with an expert at the moment they need it, facilitating decision-making and increasing conversions.

Regardless of their location, your advisors access our Virtual Assistance Branch to connect

Whether they are inside a physical branch or remotely, your agents will be able to access Aloha Virtual Assistance to respond to all requested video calls.

Improving your clients' experience

Optimizing customer service flow with video calls

Appointment scheduling

Pre-scheduling a virtual appointment through video call in advance.

Check In

Entering a virtual queue through a link received by email, SMS, or WhatsApp.

Mobile ticket

Receiving a mobile identifier that positions them in the virtual queue.

Notifications

Through alerts on their smartphone to monitor the progress and turn´s status.

Call

A notification tells them when it's their turn.

Assistance

Remotely through video call.

Feedback

Completing satisfaction surveys that provide feedback to the company.

Benefits

Managing video calls as a tool to improve customer service

For companies

  • Provides a more effective experience.
  • Reduces operating costs.
  • Increases sales opportunities.
  • It is a very useful tool for selling and promoting products and services.
  • Grants greater security.

For clients

  • Provides great comfort and flexibility.
  • Allows time and cost saving.
  • Offers greater security and confidence.
  • Provides peace of mind regarding biosecurity.

The opportunity you've been waiting for!

Discover how Aloha Virtual Assistance can help you reduce costs and increase your sales, reducing the risk of misunderstandings and increasing customer trust and interest.

You may also be interested

Other functions and use cases of Aloha

Business focused solutions

+ 15 years of expertise
in the market
+ 120 projects
of customer care
Continuous delivery
of valuable software
+ 100 professionals
certificates in technology

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