A face-to-face conversation reduces the risk of misunderstandings, increasing trust, and providing a higher level of security.
Significant savings for your company
No more expenses on renting large spaces, maintaining physical offices or branches. Noticeable reduction in payroll costs, labor costs, and much more.
Facilitate decision-making and boost sales
Clients feel much more confident and secure receiving advice via video call than via a phone call, which facilitates sales processes.
Main Features
Offer your clients the best experience with Virtual Assistance!
Virtual queue, mobile ticket & notifications
Customers enter a virtual queue, receive a digital ticket, and status notifications on their mobile.
Audio, video, and live chat calls
They can contact each other through their preferred channels and exchange them.
Shared elements
Customers and agents can share files and links through live chat.
Screen Sharing
Allows customers and agents to share any content on their screen.
Co-Browsing
Customers and agents can safely and collaboratively navigate the entire web together.
Audio and video recording
To improve assistance, calls can be recorded for further analysis.
Virtual queue, mobile ticket & notifications
Customers enter a virtual queue, receive a digital ticket, and status notifications on their mobile.
Audio, video, and live chat calls
They can contact each other through their preferred channels and exchange them.
Shared elements
Customers and agents can share files and links through live chat.
Screen Sharing
Allows customers and agents to share any content on their screen.
Co-Browsing
Customers and agents can safely and collaboratively navigate the entire web together.
Audio and video recording
To improve assistance, calls can be recorded for further analysis.
Use cases
Your clients are remotely assisted through video calls no matter where they are
Inside the branch
Customers request remote assistance through video call inside the store. Ideal for retailers or self-service in ATM-Banking.
Outside the store
Users schedule a virtual appointment in advance for remote assistance on the day and time that suits them.
In the Web shop
The client connects with an expert at the moment they need it, facilitating decision-making and increasing conversions.
Regardless of their location, your advisors access our Virtual Assistance Branch to connect
Whether they are inside a physical branch or remotely, your agents will be able to access Aloha Virtual Assistance to respond to all requested video calls.
Pre-scheduling a virtual appointment through video call in advance.
Check-In
Entering a virtual queue through a link received by email, SMS, or WhatsApp.
Mobile ticket
Receiving a mobile identifier that positions them in the virtual queue.
Notifications
Through alerts on their smartphone to monitor the progress and turn´s status.
Call
A notification tells them when it's their turn.
Assistance
Remotely through video call.
Feedback
Completing satisfaction surveys that provide feedback to the company.
Appointment scheduling
Pre-scheduling a virtual appointment through video call in advance.
Check-In
Entering a virtual queue through a link received by email, SMS, or WhatsApp.
Mobile ticket
Recibiendo un identificador móvil, que lo posiciona en la fila virtual.
Notifications
Mediante avisos en su smartphone para monitorear el avance y estado del turno.
Call
A notification tells them when it's their turn.
Assistance
Remotely through video call.
Feedback
Completing satisfaction surveys that provide feedback to the company.
Benefits
Managing video calls as a tool to improve customer service
For companies
Provides a more effective experience.
Reduces operating costs.
Increases sales opportunities.
It is a very useful tool for selling and promoting products and services.
Grants greater security.
For clients
Provides great comfort and flexibility.
Allows time and cost saving.
Offers greater security and confidence.
Provides peace of mind regarding biosecurity.
The opportunity you've been waiting for!
Discover how Aloha Virtual Assistance can help you reduce costs and increase your sales, reducing the risk of misunderstandings and increasing customer trust and interest.