Our process

Adaptable & Innovative

We embrace agile methodologies to provide valuable solutions for your business
How do we work?

Development agile teams

Our multidisciplinary and autonomous teams adopt an agile software development, assuring our clients of a flexible approach to planning, improvements in prototypes that are constantly being updated, regular reports on the status, and a quick response if the situation changes quickly. Resulting in solutions in a predictable time and budget.

End-to-end solutions

We work iteratively,flexible to change

Our committed agile software teams benefit our clients when it comes to quick deliveries, adaptable planning and a response that is flexible to change.

Success stories

Our positive impact

Record time implementation of Aloha

Customer support and system teams at a LATAM telecommunications leading company worked together with Esolutions achieving a record time implementation.
Implementation impact today: 89 branches | 18 k daily assistances

Management of daily shifts at branches

An important LATAM telecommunications leading company has included Aloha into their added value services and products portfolio to market it to their corporate clients.

Expertise areas

End-to-end solutions
for customer support channels

Face-to-face

Comprehensive management of personalized assistance.
Satisfaction surveys: NPS
Self-management terminals.

Virtual

Video attention.
Pre scheduling.
Virtual branch.
Complaints record.

Digital Movil/Web

Android / IOs / Multiplatform Apps.
Self-management portal.
Internal communication and self-management portal.

Omnichannel

USSD / SMS.
Social Media.
IVR self-management.
Georeferencing complaints record.

Let's do something great together!

Let's talk!

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