Telecommunications

Web

Mobile

Branch optimisation with AI

30% reduction in waiting times

Context and Challenge

The company faced high volumes of customers at its branches, leading to prolonged waiting times, negatively impacting customer satisfaction and increasing operational costs.

Discover what is hindering your business growth and find the best way to optimise it

Customer goals

  • Reduce operational costs.
  • Improve customer service experience.

Solution

We implemented Aloha with a management system for in-person and virtual queues, enhanced with AI to size the necessary staff for each day. This allowed for resource optimisation at branches and avoided overstaffing.

Results and benefits

Waiting times

Reduction of waiting times by 30%.

Optimization of staff

at branches, avoiding overstaffing.

Greater satisfaction

of customers thanks to a smoother service experience.

Discover how we can transform your branches with AI

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