BPO

Contact Centre

Design System

Unifying the digital experience

Context and Challenge

The company faced high interaction costs and fragmented processes across multiple systems, which hindered operational efficiency and affected the user experience. The implicit need was to improve internal platforms and customer service channels.

Discover what is holding back your business growth and find the best way to optimise it

Client Objectives

  • Achieve greater integration between internal platforms and service channels.
  • Unify the digital experience with strong visual governance.
  • Reduce the time for development teams.

Solution

Implementation of a Design System focused on speed, coherence, and visual consistency to achieve a unified experience.
Development and maintenance of internal platforms and customer service channels.

Results and benefits

Reduction of times

Optimised development by 35%.

Integration

Relationship between systems and visual consistency.

Improvement in speed

Visual coherence and governance.

Error prevention

Reduction of interface errors by 28%.

From efficiency to innovation: let’s transform your digital experience together

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