Telecommunications

Digital transformation

Redefining the branch experience with Aloha

Context and Challenge

The company faced high volumes of customers in branches, leading to long waits, impacting satisfaction and generating higher operational costs.

Discover what is holding back your business growth and find the best way to optimise it

Customer objectives

  • Improve user experience.
  • Optimise resources in branches without increasing costs.
  • Ensure faster and more consistent service.

Solution

We implemented Aloha, a management system for in-person and virtual queues, powered by artificial intelligence to dynamically assess the number of executives needed in real time for each day.

Results and benefits

Cost reduction

–30% in wait times in 5 months.

Optimisation

Of staff in branches.

Greater satisfaction

From customers thanks to smoother service.

Discover how Aloha can transform the experience in your branches

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