A self-management website was developed for individual and business clients, allowing all operations to be carried out without resorting to branches or call centers. The solution, designed as a Progressive Web App (PWA) and fully responsive, is accessible from any device and was progressively migrated to replace the legacy website in March 2022. The latest technologies were applied with a focus on user experience, design, security, performance, and availability, incorporating UX testing and “express” user tests to validate usability and accelerate adoption. The reliability of the system was ensured through redundant infrastructure, real-time monitoring, load testing, server tuning, and 24/7 support, guaranteeing stability and operational continuity.
More than 50% reduction in contact to the call centre.
Over 70% digital adoption by users.
Data-driven and process-based decision making.
The most successful and widely adopted self-service website among its clients in Latin America.
Integrated, automated, and consistent digital support channels.
Improvement in customer satisfaction, NPS, and retention.
Discover how we can transform your branches with digital self-service