Health

Aplicación

Web App

Transforming healthcare with an agile and secure digital platform

Emi Falk - plataforma de autogestión de pacientes

Context and Challenge

The company needed to modernise its digital platform to simplify user registration, streamline the booking of medical appointments, and resolve usability issues, while maintaining consistency with the international brand.

Discover what is hindering your business growth and find the best way to optimise it

Client Objectives

  • Create an agile platform accessible from anywhere.
  • Facilitate video consultations, management of family plans, and downloads of certificates.
  • Enhance user experience with a simple, responsive, and consistent design.

Solution

An integrated user-centred design strategy was implemented, which included research, defining journeys, usability testing, and iterative prototyping. The design was adapted to the international Falck brand manual and consolidated into a Design System to ensure visual consistency across all screens and devices.

Results and benefits

Better experience

Fewer steps in user flows.

Visual consistency

Responsive and consistent experience across all devices.

Increased security

Fast and secure access with biometrics.

Validated usability

Greater clarity in content.

Just as we transform the digital experience in health, we can also transform yours

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