Energy

Digital transformation

More satisfied customers with fewer resources

Context and Challenge

The company needed to serve thousands of customers per month without increasing personnel costs while maintaining a quality experience.

Discover what is holding back your business growth and find the best way to optimize it

Customer objectives

Optimize staff productivity.
Enhance the customer experience in branches and digital channels.

Solution

Aloha managed both in-person and virtual support, incorporating artificial intelligence to adjust executive availability based on actual demand.

Results and benefits

Cost reduction

Up to 20% in operational tasks.

Increased satisfaction

Faster and more organized support in both branches and virtual channels.

Digital innovation

Better-utilised and more motivated staff.

Discover how to optimise resources with AI without sacrificing service quality

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