Don't leave anything to chance!
Evaluate and improve the quality of your customer service with our recording system.
The system records the conversation and all the interactions your advisor makes on their computer during the interaction, allowing you to easily locate and analyze it later.
Record virtual and in-person interactions between your advisors and customers. Recordings can be audio-only or audio-video. The conversation is obtained through a microphone connected to the advisor's PC, and the video by capturing the screen during the interaction. You can plan the recordings or do them spontaneously, recording only those you consider relevant.
All your recordings in one place!
Each recording is associated with attributes that allow management, evaluation, and subsequent monitoring, (such as date and time of interaction, customer, customer type, interaction type, advisor, supervisor, management, call center, region, and so on)
Recording interactions based on plans or campaigns!
Visualize and configure recording plans by branch, process, or agent for a certain period of time.
Automatic generation of recording plans
You can define monthly monitoring goals per advisor and generate plans automatically and uniformly for all call centers and advisors.
A solution that combines Recordings and Speech Analytics to transform conversations into results.
Aloha Conversational Intelligence captures every interaction, automatically transcribes it, and analyzes it with artificial intelligence to provide a 360° view of customer experience and your teams' performance. It complies with compliance policies, standardizes quality, and makes evidence-based decisions.
Records every interaction, channel, and advisor with complete traceability.
Detects keywords, silences, emotions, and intentions.
Generates automatic scorecards and improvement suggestions by profile.
Encrypted storage, configurable retention, and role-based access.
Record in-person and virtual interactions, via video or phone, from a secure and authorised environment.
Explore dashboards with indicators, alerts, and scorecards that facilitate decision-making and effective coaching.
By detecting patterns and irregularities, supervisors can quickly address issues and take corrective actions.
Automate the analysis, detection, and categorisation of data arising from interactions, using semantic and sentiment analysis to understand customer intent and satisfaction. Additionally, it seeks patterns to make predictions and recommendations by integrating various AI models.
Convert audio to text, detect keywords, and summarise by themes, tone, compliance, and service rating.
Every conversation becomes an opportunity to improve, learn, and grow.
Enhance quality, compliance, and conversion across all your channels.
Ideal for Quality, Compliance, and Sales areas, integrating analytics and evidence for every need:
Aloha Conversational Intelligence meets the highest standards of security and privacy.
All information is encrypted, stored in certified environments, and managed according to profiles and policies defined by your organisation.
