Every conversation with a customer is a source of business intelligence. Antalk reads 100% and turns it into sales, operations, quality, and compliance decisions.
Interactions monitored today
Manual analysis is expensive, slow, and biased. You choose what to listen to, and what is not heard does not exist.
Of the customers who left, they mentioned poor service
But only 4% reported it formally. The remaining 63% left silently—and no one knew until it was too late.
Customers return with the same unresolved problem
The average First Contact Resolution in LATAM telco is 65-72%. Each repeated contact costs between USD 20-35.
100% of conversations, including noisy in-person environments.
Interactions evaluated against customer criteria. Objective scoring, no subjectivity.
Customer satisfaction at every moment, no surveys.
Score, ranking, and compliance in real time.
Complete results ready to use in any process.
Immediate activation on existing recordings.
"Unconsented
insurance charge"
In the pilot, Antalk automatically detected that “unconsented insurance charge” was a recurring topic in the conversations. The client was unaware. There was no report. It was only in the recordings – which no one had listened to.
A pilot of 500 real interactions from your operation, free and without commitment.
The first insights, in days.
