Our multidisciplinary and autonomous teams adopt an agile software development, assuring our clients of a flexible approach to planning, improvements in prototypes that are constantly being updated, regular reports on the status, and a quick response if the situation changes quickly. Resulting in solutions in a predictable time and budget.
Our committed agile software teams benefit our clients when it comes to quick deliveries, adaptable planning and a response that is flexible to change.
Customer support and system teams at a LATAM telecommunications leading company worked together with Esolutions achieving a record time implementation.
Implementation impact today:
An important LATAM telecommunications leading company has included Aloha into their added value services and products portfolio to market it to their corporate clients.
Comprehensive management of personalized assistance.
Satisfaction surveys: NPS
Self-management terminals.
Video attention.
Pre scheduling.
Virtual branch.
Complaints record.
Android / IOs / Multiplatform Apps.
Self-management portal.
Internal communication and self-management portal.
USSD / SMS.
Social Media.
IVR self-management.
Georeferencing complaints record.
